Privacy Policy

Last Updated: December 31, 2025

This Privacy Notice for Eclat Steps, operated by We Can Custom LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you visit our website at https://eclatsteps.com/.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON?
WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
INTERNATIONAL TRANSFERS
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
WHAT ARE YOUR PRIVACY RIGHTS?
DO-NOT-TRACK FEATURES
UNITED STATES SPECIFIC PRIVACY RIGHTS
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us: We collect names, email addresses, phone numbers, mailing addresses, usernames, billing addresses, and payment information (processed via secure gateways like PayPal) that you voluntarily provide.

Information automatically collected: We automatically collect certain technical information when you visit our Services, such as IP addresses, browser characteristics, and device data for security and analytics purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

Fulfill and manage your orders.
Facilitate account creation and authentication.
Respond to user inquiries and offer support.
Send administrative or marketing information.
Protect our Services from fraud.

3. WHAT LEGAL BASES DO WE RELY ON?

We only process your personal information when we have a valid legal reason, such as your express consent, to fulfill our contractual obligations to you (performance of a contract), or to comply with legal obligations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share data with third-party vendors who perform services for us, such as:

Payment processors (PayPal).
Manufacturing and shipping partners (specifically in China for order fulfillment).
Analytics providers (Google Analytics).

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to gather information. You can manage your cookie preferences through your browser settings or our Cookie Notice.

6. INTERNATIONAL TRANSFERS

Our servers are in the United States. However, your information may be transferred to China for manufacturing fulfillment. We ensure all transfers comply with applicable data protection laws.

7. DATA RETENTION

We keep your personal information only for as long as necessary for the purposes set out in this notice or as required by law (e.g., tax or accounting purposes).

8. DATA SECURITY

We implement organizational and technical security measures (including SSL encryption) to protect your information. However, no electronic transmission is 100% secure.

9. YOUR PRIVACY RIGHTS

Depending on your location (EEA, UK, Switzerland, or certain US states), you have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.

10. DO-NOT-TRACK FEATURES

We currently do not respond to Do-Not-Track (DNT) browser signals as there is no uniform industry standard.

11. UNITED STATES SPECIFIC PRIVACY RIGHTS

Residents of states like California (CCPA), Virginia (VCDPA), and others have specific rights regarding their personal data. We do not “sell” your personal information in the traditional sense, but we may “share” it for targeted advertising. You have the right to opt-out.

12. UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

13. HOW CAN YOU CONTACT US?

If you have questions or comments about this notice, you may contact us at:

Email: [email protected]
Brand Office: 26670 Centerview Dr Unit 13, Millsboro, DE 19966, United States
Legal Entity (We Can Custom LLC): 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

14. REVIEW AND DELETE YOUR DATA

To review, update, or delete the personal information we collect from you, please submit a request by emailing us at [email protected]. We will respond to your request within 30 days.