Shipping Policy
Last updated: March 23, 2026
Thank you for shopping at
Eclat Steps. We are committed to delivering your custom-made clogs as quickly and transparently as possible. Please read our policy below to understand our shipping processes.
1. Order Processing & Shipping Times
Since our clogs are custom-made to order, please account for both production and transit times. All estimates are based on business days (Monday – Friday).
- Order Cut-off Time: 05:00 PM (GMT-05:00) Eastern Standard Time (EST).
- Order Handling Time (Production): 6 – 8 business days.
- Transit Time (Shipping): 5 – 18 business days.
- Total Estimated Delivery Time: 11 – 26 business days.
*Please note: Orders placed after the cut-off time will begin processing on the following business day.
2. Shipping Costs
We provide flat-rate and free shipping options for orders within the
United States:
| Order Value |
Shipping Rate |
| Orders $100.00 and under |
$5.99 (Flat Rate) |
| Orders over $100.00 |
FREE Shipping |
(All prices are in USD)
3. Shipping Carriers & Origin
To provide the best service, we partner with reliable carriers including
USPS, DHL, YunExpress, and 4PX for US domestic orders. International orders may be handled by local postal services such as Canada Post, Royal Mail, or Australia Post.
Shipment Origin: As an
online-only retailer, your order may be fulfilled from our international manufacturing partners and fulfillment centers depending on stock availability and your location. This allows us to maintain high-quality custom production.
4. Order Tracking
Once your package is dispatched, a shipping confirmation email containing a tracking number will be sent to you. You can track your order directly on the carrier’s website or contact us at
[email protected] for assistance.
5. Delivery Issues & Restrictions
- Address Accuracy: We are not responsible for orders delivered to incorrect addresses provided by the customer.
- PO Boxes: We deliver to PO Boxes within the US via USPS.
- APO/FPO: We cannot guarantee delivery to military addresses due to carrier restrictions.
- Delays: While we aim for delivery within 26 business days, external factors (customs, extreme weather, peak seasons) may extend delivery up to 30 business days in rare cases.
6. Taxes and Duties
For international orders, please be aware that
Eclat Steps does not collect VAT, duties, or customs fees at checkout. Any import charges imposed by your local government are the sole responsibility of the recipient.
7. Contact Information
For any questions regarding your shipment, please reach out to our customer support team. Please note that our address is for administrative and mailing purposes only;
we do not operate a physical retail walk-in store.
- Email: [email protected]
- Owned and Operated by: AM SHOE TRENDS LLC
- Administrative Mailing Address: 244 EAST 242ND STREET, EUCLID, OH, 44123, United States
- Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
