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Privacy Policy

Last Updated: March 23, 2026

This Privacy Notice for Eclat Steps, an online storefront owned and operated by AM SHOE TRENDS LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you visit our website at https://eclatsteps.com/.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
  5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
  6. INTERNATIONAL TRANSFERS
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. DO-NOT-TRACK FEATURES
  11. UNITED STATES SPECIFIC PRIVACY RIGHTS
  12. DO WE MAKE UPDATES TO THIS NOTICE?
  13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us: We collect names, email addresses, phone numbers, mailing addresses, usernames, billing addresses, and payment information (processed securely via PayPal) that you voluntarily provide when purchasing our custom clogs.

Information automatically collected: We automatically collect certain technical information when you visit our Services, such as IP addresses, browser characteristics, and device data for security and analytics purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

  • Fulfill and manage your made-to-order footwear purchases.
  • Facilitate account creation and authentication.
  • Respond to user inquiries and offer customer support.
  • Send administrative or marketing information.
  • Protect our Services from fraud and ensure secure transactions.

3. WHAT LEGAL BASES DO WE RELY ON?

We only process your personal information when we have a valid legal reason, such as your express consent, to fulfill our contractual obligations to you (performance of a contract), or to comply with legal obligations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share data with third-party vendors who perform services for us, such as:

  • Payment processors: PayPal.
  • Manufacturing and shipping partners: International fulfillment partners (specifically for made-to-order production) to ensure your custom products are delivered.
  • Analytics providers: Google Analytics.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to gather information. You can manage your cookie preferences through your browser settings or our Cookie Notice.

6. INTERNATIONAL TRANSFERS

Our administrative servers are in the United States. However, because we operate a made-to-order (POD) model, your order information may be shared with our international manufacturing partners for production and fulfillment. We ensure all transfers comply with applicable data protection laws.

7. DATA RETENTION

We keep your personal information only for as long as necessary for the purposes set out in this notice or as required by law (e.g., tax or accounting purposes).

8. DATA SECURITY

We implement organizational and technical security measures (including SSL encryption) to protect your information. Your payment data is handled by secure third-party gateways and is not stored on our servers.

9. YOUR PRIVACY RIGHTS

Depending on your location (EEA, UK, Switzerland, or certain US states), you have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.

10. DO-NOT-TRACK FEATURES

We currently do not respond to Do-Not-Track (DNT) browser signals as there is no uniform industry standard.

11. UNITED STATES SPECIFIC PRIVACY RIGHTS

Residents of states like California (CCPA), Virginia (VCDPA), and others have specific rights regarding their personal data. We do not “sell” your personal information, but we may share it for necessary operational purposes.

12. UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

13. HOW CAN YOU CONTACT US?

If you have questions or comments about this notice, you may contact our support team. Please note that our address is for administrative and registration purposes only; we do not operate a physical retail walk-in store.

  • Email: [email protected]
  • Owned and Operated by: AM SHOE TRENDS LLC
  • Administrative Mailing Address: 244 EAST 242ND STREET, EUCLID, OH, 44123, United States
  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

14. REVIEW AND DELETE YOUR DATA

To review, update, or delete the personal information we collect from you, please submit a request by emailing us at [email protected]. We will respond to your request within 30 days.

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